Can I exchange a tank that I purchased from another provider?
Yes, but it must be a standard grill-sized tank. If you don’t have an empty tank to exchange, you’ll need to order a spare tank from us.
Are there exchange requirements? Can I exchange an old tank?
The only requirement is that it must be a standard grill-sized tank. We do accept old or expired tanks to be exchanged for a fresh Cynch propane tank.
Do I need to be home to receive a delivery?
Nope, it’s easy…just give us instructions on where to leave your spare tank or access the tank you will be exchanging to help the delivery technician make the exchange or delivery efficiently. We are unable to provide delivery time windows, so it is important that you leave the tank in a secure location our driver can access, such as your driveway, in front of your garage, or on your front porch. We will ask you to choose where you will be leaving your tank in the check-out process (just like package deliveries).
Is your delivery contactless?
Yes! Typically, all of our deliveries are contactless unless our driver runs into a problem locating your tank, or if there is an issue with your delivery and we would have to come and remedy that issue.
Can I schedule a time to meet my delivery technician for the service?
What are your delivery day options?
To make it as convenient as possible, we offer multiple delivery day options for you. In most zip codes you’ll have 2 to 3 standard or free delivery days per week. We are also rolling out same-day and express delivery options in select markets as a pilot. We hope to expand that everywhere very soon.