Can I exchange a tank that I purchased from another provider?
Yes, but it must be a standard grill-sized tank. If you don’t have an empty tank to exchange, you’ll need to order a spare tank from us.
Are there exchange requirements? Can I exchange an old tank?
The only requirement is that it must be a standard grill-sized tank. We do accept old or expired tanks to be exchanged for a fresh Cynch propane tank.
Do I need to be home to receive a delivery?
Nope, it’s easy…just give us instructions on where to leave your spare tank or access the tank you will be exchanging to help the delivery technician make the exchange or delivery efficiently. We are unable to provide delivery time windows, so it is important that you leave the tank in a secure location our driver can access, such as your driveway, in front of your garage, or on your front porch. We will ask you to choose where you will be leaving your tank in the check-out process (just like package deliveries).
Is your delivery contactless?
Yes! Typically, all of our deliveries are contactless unless our driver runs into a problem locating your tank, or if there is an issue with your delivery and we would have to come and remedy that issue.
Can I schedule a time to meet my delivery technician for the service?
To be able to provide fast, low-cost service, we do not schedule appointments or delivery windows. We ask that exchange tanks be left in the area specified during the check-out process so that our driver can complete the delivery as efficiently as possible.
Can you deliver if my tank is not accessible from the outside of the house?
Unfortunately, our drivers are not allowed to enter a customer’s home and we cannot leave a tank inside. We do offer several choices for accessible places to leave your tank, and we hope that we can work this out with you.
What are your delivery days and times?
It varies based on our delivery areas, but generally we deliver 5 days a week, from dawn to dusk. We start our days early to get you your tanks as early as we can. To help us avoid having a missed delivery, please have your tanks out by 7 am on the day of the exchange. It is much appreciated.
How does your driver know where to find my empty tank?
When you place your order, you’ll be presented with several tank location options. We offer two free options (front door and in front of the garage), and several more paid options for your convenience. When the driver arrives, they will see which tank location option you chose and go directly there to find your empty tank.
What are your delivery day options?
To make it as convenient as possible, we offer multiple delivery day options for you. In most zip codes you’ll have 2 to 3 standard or free delivery days per week. We are also rolling out same-day and express delivery options in select markets as a pilot. We hope to expand that everywhere very soon.
I forgot to leave my tank out. What should I do?
Please contact us at (888) 525-2899 to reschedule your delivery. The earlier you call, the better, so we don’t have to drive out to your address. Depending on the timing, we may work with you to reschedule for another day.
Can you connect/disconnect the propane tank to my grill?
Currently our focus is bringing you good quality fresh tanks right to your doorstep. We plan on adding some additional services in the future, but we do not offer connection or disconnection services at this time.
